Customer Care

  1. Home
  2. FAQ

Download Catalogs

Delivery & Refund Policy

FAQ

Terms of Use

Privacy Policy

FAQ & Customer Care

Find answers to our most frequently asked questions below.

Questions About Dio Living

What types of products or services does Dio Living offer?

Dio Living offers a curated selection of furniture, home décor, and lifestyle accessories. Our items are inspired by nature and designed for modern living, combining form, function, and a youthful aesthetic. We also offer interior styling guidance for residential and commercial projects.

Why should I choose Dio Living products for my home/ project?

Our products are crafted to bring harmony, simplicity, and character into your space. We focus on natural materials, thoughtful design, and long-lasting quality. Whether you’re furnishing a home, a creative studio, or a hospitality project, Dio Living offers timeless pieces that blend effortlessly with your environment.

Where can I see and test your products?

You can view and test our products in our store located inside Senayan City Mall. Please visit this page for directions. 

Can I purchase your products online?

Yes, our products are available for online purchase on Melandas Indonesia website, Tokopedia, and Shopee. 

How is Dio Living affiliated with Melandas Indonesia?

Dio Living is a subsidiary of Melandas Indonesia, created to offer a fresh, globally inspired lifestyle brand for a new generation of design lovers. While Melandas Indonesia serves as the official distributor of established international furniture brands, Dio Living takes a more independent path—sourcing stylish pieces from around the world and developing its own collections with a focus on affordability and versatility.

Questions About Product

Where are Dio Living products made?

Dio Living products are sourced and crafted by expert makers from around the world—including Europe and Asia. We collaborate with global artisans and manufacturers who share our commitment to quality, sustainability, and timeless design. Every piece is selected to bring contemporary style and quality craftsmanship into everyday living.

Where can I get a catalog of all Dio Living products?

You may download our complete catalog on this page. To view catalogs of products that are currently in-stock and available for immediate dispatch, please contact our sales associates via Whatsapp or email [email protected].

Can I customize my products?

We offer products that are available to be configured and customized according to your space and preferences. Please do not hesitate to consult with our sales associates to learn more about customizing products.

Do you have stock for all your products?

Most of our products are not readily available and must be pre-ordered. Lead times depend on the specific products and materials used in your order, but an average time estimate is around 1-3 months.

We also keep an inventory of some products that are available for immediate dispatch if you require the products quickly.

 

How do I purchase items that are not in stock (indent order)?

You may pre-order (indent) the items you desire by consulting with our sales associates in-store or online. You will receive a down payment invoice and estimated delivery date. Full payment must be made when your order has arrived in Indonesia and prior to being delivered to your address.

 

Do your products come flat-packed or pre-assembled?

Most items arrive flat-packed for efficient shipping, but some small or specialty items may come pre-assembled. We offer free white-glove service in the Jabodetabek area which includes in-home delivery, unpacking, and assembly.

 

Is there a warranty for your products?

Factory defaults are largely covered by our manufacturers. 

Our warranty programs do not cover:

  • Normal wear and tear
  • All lighting and electrical products which are not installed by our installers
  • Any damage or defect that result from a natural characteristic of the material used
  • Any damage or defect caused by abuse, alteration, misuse, incorrect assembly, incorrect installation, storage or inappropriate handling
  • Any damage or defect caused by the user’s failure to follow the care instructions

Items which are purchased as clearance and/or sale items with pre-existing defects are not covered by any warranty. Please inspect clearance and sale items carefully before purchasing, as these goods are accepted as being purchased “as is”.

 

Is there a return policy for your products?

Products that have been delivered and signed for at their final destination cannot be returned. Please carefully inspect your products upon delivery and ensure that any damages or imperfections are reported before signing the delivery form.

Can I rent your products for my home or event?

Our products are not available for private rentals or personal use. You may inquire about collaborations for events by reaching out to us at [email protected]

 

Do you offer wholesale or trade pricing?

We welcome trade professionals and offer special pricing for wholesale and projects. Please contact our sales associates to learn more about wholesale and trade pricing. 

 

 

Questions About Order 

What are my shipping options and how much do they cost?

All deliveries and installations within Jabodetabek will be performed by our team and are free of charge. For deliveries and installations outside Jabodetabek, please contact our team to receive a delivery fee quote if using our recommended courier. You may also organize your own courier service. Please note that all deliveries must be insured.

How long does it take to deliver my ready-stock order?

Delivery times for in-stock orders can vary based on your location, chosen shipping method, and public holidays. Generally, you can expect delivery within 2-7 working days (within Jabodetabek) to 1-3 weeks (outside Jabodetabek).

When will my indent items be available?

Pre-ordered (indent) products will be available for delivery approximately 1-3 months after the transaction date. Please note that certain items requiring longer production times may take longer to arrive.

What if my order arrives in damaged condition?

Please inspect your furniture as soon as it is delivered and before signing the delivery form. If any damages are found, document them with photos and report them to our team immediately. Depending on the type of damage that is found, your product may be repaired or replaced.

I am an existing customer needing assistance with my order. Who should I contact?

You can contact the sales associate who assisted you in making your order with any questions you may have. You can also contact our admin via Whatsapp here

Please contact us for any other questions

Luxury Furniture, Furniture Mewah Jakarta, Toko Furnitur Jakarta, Toko Mebel Jakarta, Dio Living, Melandas Indonesia.